Think big! Large-scale heat pump systems are pivotal in driving the energy transition and ensuring the sustainability of industrial and commercial sites. We’re at the forefront of delivering remarkable projects across the country advising our clients on-site, and handling start-up, maintenance, and repair. Does that resonate with you? If so, it’s the perfect time to start your future at Viessmann Climate Solutions in Service Commercial.
Join the team
Advance the energy transition – in Customer Service at Viessmann Climate Solutions
Are you passionate about cutting-edge technologies and protecting the climate? Kickstart your career at Viessmann Climate Solutions! Join us as a technician or service consultant – our customer service team, whether in the back office or field-based, expertly meets customers’ individual requirements with outstanding solutions. As a member of our Customer Service Team, you’ll play a key role in streamlining operations for our professional partners and customers. What’s more, you’ll be creating sustainable living spaces for generations to come.
Technical expertise meets customers’ requirements
As a member of our customer service team, you’ll be at the heart of ensuring our customer satisfaction. Your duties will extend beyond maintaining, repairing and commissioning complex systems. You’ll also be responsible for diagnosing faults and offering phone support to our clients and system operators.
As a field technician, you’ll be on the move, installing, maintaining and repairing our efficient heating and air conditioning systems on customers’ premises. Your goal will be to ensure that our customers’ systems are up and running smoothly as soon as possible.
As a back office service employee, your expertise is vital in advising customers and aiding our system operators during commissioning, maintenance and troubleshooting.
Our planning team ensures that our teams have the best possible conditions for their work. With meticulously planned vehicle loading overnight and precise scheduling, our technicians can focus entirely on their job – and deliver customer satisfaction.
All areas of customer service at Viessmann Climate Solutions are essential drivers of the energy transition. Every day, we work on how we can best meet the needs of our customers. The knowledge, skillset and united efforts of our team are instrumental in achieving our vision of a sustainable future for generations to come.
I am impressed and proud of how our customer service teams are fully committed to ensuring that our customers and partners are always satisfied.
Passionate about Customer Service? Explore these careers with great prospects!
Person to person! Do you regard service assignments with system operators, advising our trade partners, and conducting heat pump training as fundamental pillars of the energy transition? If so, start your career at Viessmann Climate Solutions in Service Residential.
How can I be of assistance? Does the idea of offering telephone support to our customers and system operators during commissioning, maintenance and troubleshooting, along with conducting specialist training, resonate with you? If so, start your future at Viessmann Climate Solutions in the Back Office Customer Service team.
Keeping track is crucial! Are you skilled at coordinating assignments, inspecting and loading vehicles, and liaising with colleagues from other departments? If these are among your strengths, start your future at Viessmann Climate Solutions in the Customer Service planning team.
Your application process in Customer Service
You can send your application in under 30 seconds. Simply upload your CV in the application form under the job you are interested in and tell us the most important information about yourself. Click on "Send application" to start the process. No later than 7 days after receipt of your application, we will decide whether and how to proceed with your application.
If we are impressed by your application, the responsible recruiter will invite you to an initial interview. You will receive an email with all the details. We will conduct the initial interview by telephone. In this interview, we want to get to know you better and find out more about your previous career. Of course, the get to know will also serve to answer any initial questions you may have.
Everything went well? Great! We will then invite you to an interview with the department. Here you will not only get to know your potential manager and colleagues, but we will also have the opportunity to gain a deeper insight into your previous professional tasks. These interviews usually take place via video.
If we come to the conclusion that everything fits, we will reach out to you with a contract offer and hope that you are also enthusiastic about us. As soon as we have agreed on the conditions together, you will receive a signed employment contract from us to become part of Viessmann Climate Solutions.
Onboarding for a perfect start
During our Onboarding Days, we aim to make your beginning at Viessmann Climate Solutions as easy as possible. We want you to feel at home straight away. You’ll have the opportunity to meet your new colleagues and explore different departments within our company. You’ll also learn how to use our tools and technologies, ensuring that no question is left unanswered. Moreover, our very own Academy provides access to our extensive range of training programmes and product training courses. We’ll master the challenges of the future – together.
My colleagues took care of everything I needed and answered all my questions.
The team on the job
Let’s bring positive energy to every corner of the world
At Viessmann Climate Solutions, we work hard day in, day out for a brighter future – for ourselves, our society and our planet. Driven by our dedication to climate protection and a zeal for innovation, we strive to increase the use of renewable energies and actively shape living spaces for generations to come. We recognize and celebrate the diversity of people, their individual plans, and the varied skills they bring with them and develop with us.
We value the skills, qualities and achievements of all our team members, and provide them with support and encouragement. Our personnel development programme offers a wide range of career paths that take everyone’s potential into account.
Continuous learning is essential for those who develop, install and maintain climate-friendly energy systems. The Viessmann Climate Solutions Academy is dedicated to empowering our employees and associates with the necessary skills to master the technical challenges of the future.
